Uber Apologizes For Using ’N’ Word In Customer Support Tweet

Uber Apologizes For Accidentally Using The ’N’ Word In Customer Support Tweet

Uber is under fire for sending out a tweet using the “N word,” after customer @realTheeCheney demanded that the ride-sharing refund his money for a bad experience.

Sounds like free Uber’s and a settlement for pain and suffering to me pic.twitter.com/v7CrSFTUwo

— Anthony Moore (@AllThatandMoore) April 29, 2019

According to Mashable the account that Uber responded to is a troll account that will use slang in the display name and when a company’s bot replies it uses the slang in the response.

We'd like to sincerely apologize for the offensive tweet that was sent earlier. We're investigating what happened to make sure it doesn't happen again.

— Uber Support (@Uber_Support) April 29, 2019

Do you think Twitter should do more to stop troll accounts?